Question: Design a mobile banking app that is user - friendly, efficient, and secure . The app should allow users to perform various banking tasks, such

Design a mobile banking app that is user

-

friendly, efficient, and secure

.

The app should allow users to perform various banking tasks, such as checking account balances, transferring funds, and paying bills. Incorporate these service design steps:

1 .

Service concepts

Desired service experience and Target customer

2 .

Service package

Physical items, Sensual benefits, and psychological benefits

3 .

Performance specifications

customer requirements and expectations

4 .

Design Specifications

5 .

Delivery Specifications

schedule, deliverable, location

Service Delivery

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