Question: Determine whether Customer Relationship Management (CRM) should be IT/IS replacement/outsourcing (Use the dimensions of organizational transformation) Define Customer Relationship Management (CRM) current IT/IS dilemma in

  1. Determine whether Customer Relationship Management (CRM) should be IT/IS replacement/outsourcing (Use the dimensions of organizational transformation)
  2. Define Customer Relationship Management (CRM) current IT/IS dilemma in an organization.

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