Question: Develop a change management plan for Woolworths for the introduction of GenAI into their Everyday Rewards program to help customers address the cost-of-living pressure. How

Develop a change management plan for Woolworths for the introduction of GenAI into their Everyday Rewards program to help customers address the cost-of-living pressure.

How should the change management plan be structured? What frameworks and models should be incorporated? What are the key points that I need to address in this change management plan?

Please include all references.

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