Develop a list of changes for the operations function

that should be considered by the bank. Begin by identifying

operations management decisions that would be involved in

operating a bank, for example, layout of facility, staff $,$ drive$-$

through service. Th en identify ways that they can be improved at

Prime Bank in order to support the strategy focused on customer

service.

$3.$ Th ink of the improvements identifi ed in answering

question $2.$ How diff erent would these improvements be if

the bank had a strategy of cutting cost rather than supporting customer service