Develop a list of changes for the operations function that should be considered by the bank. Begin by identifying operations management decisions that would be involved in operating a bank, for example, layout of facility, staff, and drive$-$through service. Then identify ways that they can be improved at Prime Bank in order to support the strategy focused on customer service. Think of the improvements identified in answering question $2.$ How different would these improvements be if the bank had a strategy of cutting cost rather than supporting customer service?