Develop a service blueprint for a technology delivered service such as streaming a movie on your TV
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Develop a service blueprint for a technology delivered service such as streaming a movie on your TV or laptop or renting a DVD from a Redbox kiosk. Compare and contrast this blueprint to one for the same service delivered via a traditional channel (such as watching a movie in a theatre).
Related Book For
Service Management Operations Strategy Information Technology
ISBN: 978-0077841201
8th edition
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
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