Question: 1. Prepare a service blueprint for Commuter Cleaning. 2. What generic approach to service system design is illustrated by Commuter Cleaning, and what competitive advantages

1. Prepare a service blueprint for Commuter Cleaning.

2. What generic approach to service system design is illustrated by Commuter Cleaning,

and what competitive advantages does this design offer?

3. Using the data in Table 3.5, calculate a break-even price per shirt if monthly demand is expected to be 20,000 shirts and the contract with a cleaning plant stipulates a charge of $.50 per shirt.

4. Critique the business concept, and make suggestions for improvement.

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