1. Develop Workplace Systems

To begin this part, read the following email and then complete the tasks that follow:

To:

You

From:

Henry Thomas (..s@cbsa.com.au)

Date/time:

Friday 9:37AM

Subject:

Workplace Communication and Consultation System

To You,

Thanks for providing the answers to the questions I sent through. Can you now begin developing systems to promote effective workplace relationships? As part of this task you are to create the following new policies:

• Code of Conduct
• Dispute Resolution Policy

I would also like you to refine the Communication Policy & Procedures to include policy information and procedures for employee consultation and interpersonal communication styles, as these are not currently covered in the existing policy. Can you please develop these and send them through to me for review?

Kind Regards,

Henry Thomas

Governance Manager

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

www.cbsa.com.au

Tasks

Based on the email, you are to research examples of the particular policies and procedures mentioned in the email and answer the following questions.

1. Code of Conduct Policy

• Specify the purpose of the policy
• Outline the expected employee conduct in the workplace including diversity
• Outline the expected dress code
• Outline privacy and confidentiality expectations
• Outline how employees should deal with aggressive behaviour

2.Dispute Resolution Policy

• Specify the purpose of the policy
• Specify the policy section including a step-by-step procedure on how disputes are addressed and resolved in the workplace including what occurs at each stage of the dispute process.

3.Communication Policy & Procedures

• Outline expected way of staff consultation and its importance in work processes
• Outline expected interpersonal communication styles that should be adhered to ensuring diversity is respected
• Outline how staff consultation should be taken including the steps involved in the process

2.Develop Networking Plan

To begin this part, read the following email and its attachment, then complete the tasks that follow:

To:

You

From:

Henry Thomas (..s@cbsa.com.au)

Date/time:

Monday 2:19PM

Subject:

Networking Planning

Attachment:

Networking Plan.docx

To You,

I have a new task for you. I would like you to plan out a networking plan for each department within the organisation using the attached template.

For each department I would like you to identify three networking opportunities that would be of benefit to that department. These networking opportunities can be events, conferences, or other opportunities where the employees of that department can gain new knowledge either internally or externally that will benefit both them and the organisation.

Kind Regards,

Henry Thomas

Governance Manager

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

www.cbsa.com.au

Attachment

Networking Plan.docx

Employee Networking Plan

Department

Networking opportunity

What benefits will this provide?

When occurring

Status

Task

Based on the email and its attachment, you are to research and develop a network plan for each department of the organisation.

The departments of the organisation are as follows:

• Sales & Marketing
• Information Technology (IT)
• Human Resources (HR)
• Governance and Compliance
• Accounts
• Training

Using the given template for each of the departments you are to identify and document three networking opportunities for each. These can be external from the organisation, or you can have an opportunity occurring internally. For example, an external opportunity for Sales & Marketing staff might be a Sales Conference, while an internal opportunity may be in-house training of new marketing techniques.

You need to document what the perceived benefits of each opportunity are, and the date that the opportunity is to occur. You should add as many rows as necessary to the networking plan table.

3.

Update Networking Plan

To begin this part, read the following email and then complete the tasks that follow:

To:

You

From:

Henry Thomas (..s@cbsa.com.au)

Date/time:

Friday 10:52AM

Subject:

Ongoing Planning for Networking Opportunities

To You,

It's been six months since you developed the Networking Plan. I would like you to review and update the Networking Plan as follows:

• Change the status of the networking opportunities that have been completed
• Research and document further networking opportunities as necessary for each department for the next 12 months

Kind Regards,

Henry Thomas

Governance Manager

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

www.cbsa.com.au

Task

For the purpose of this activity it is assumed that six months have passed since the Networking Plan was developed. Based on this, and using the Networking Plan you created previously, you are to:

• Change the status of any networking opportunities that were to take place within six months of the plan being developed as being completed.
• Based on the completed networking opportunities, research and document new networking opportunities so that each department has three networking opportunities for the next 12 months. For example, if the IT department had two networking opportunities completed in the six months, then you should research and document an additional two networking opportunities so that it has a total of three.
• Ensure that the benefits for each new networking opportunity are documented.
• Ensure that the date of when the new networking opportunity is to occur is documented.