Develop the SIPOC diagram of Singapore General Hospital business processes before COVID-19. Below are the listed 2, do include 1 more example on your own.

1. Patient's Appointment Request 
2. Lab result request

Describe how the SGH business process is affected by the new normal. 

 

Question 2b 

List down the stakeholders that are affected by the issue stated above. Identify the problem statement about the issue(s) in the SGH business process. Examine the impact of the issue(s) on theSGH's businesses and its stakeholders. 

 

Question 2c 

Define the CTQ and its operational definition by analyzing the VOC and the issues in the SGH business process. Compare the current CTQ performance of the SGH business process with its performance pre-pandemic. Propose the project objective. 

 

Question 3a 

Develop the "As-Is" Deployment Flowchart for the SGH business process. The chart should reflect the impact of the new normal. 

 

Question 3b 

Conduct a Gemba walk and identify three (3) different wastes using the DOWNTIME acronym, and related potential root causes for each of the wastes in SGH business process. Indicate in the "As-Is" flowchart where these process gaps are. 

 

Question 3c 

You need to organize a brainstorming session to discuss the possible causes of the issues in the process. Describe or show a photo of the brainstorming session. Show the Fishbone/Cause and Effect diagram of the potential causes

 

Question 3d 

One way to narrow down potential root causes is to leverage on experts' opinions and then use the pareto principle to find the likely root causes. Describe or show a photo of how the session with experts is conducted. Update the Fishbone Diagram from Question 3(c) on the likely root causes. 

Answer rating: 100% (QA)

SIPOC Diagram Input Patients Appointment Request Lab Result Request Medical Consultation Request Pro... View the full answer