Developing the Quality and Excellence Office A Guidance in Defining and Developing the Quality and Excellence Office: What is the role of this office? What are its mission and responsibilities? ? What types of personnel are needed? What competencies and capabilities are needed? How do you develop capable experts to drive quality and performance excellence? A Guidance in Defining and Developing the Quality and Excellence Office: 3. Developed competency questions around seven major topic areas: Assessment and auditing Critical thinking Trocess control Quality Theurs Rotatise analysis Statistics and data analysis Teamwork and coaching