Question: Digital Data Centre Sdn Bhd (DDC) is an IT outsourcing Service Provider (SP) which provide Data Recovery Centre (DRC) services and operate in a purpose

Digital Data Centre Sdn Bhd (DDC) is an IT outsourcing Service Provider (SP) which provide Data Recovery Centre (DRC) services and operate in a purpose build data centre building located at Bukit Jelutong, Selangor. The services include total IT outsourcing for supporting the Information Technology (IT) operation of processing, storage, networking and data management. Consider yourself as the Operational Risk Manager of DDC and provide your professional recommendations on how to manage the risk exposures.

  1. Identify TWO (2) risk strategies that can be applied for mitigating the potential five (5) risks and loss exposures as plotted in the above Risk Matrix.

(10 marks)

Student is encouraged to use the table below as guide to answer question .

No.

Risk

Loss Exposure

Risk Rating

(High/Medium/Low)

Risk Strategy

(Mitigate & Control/Control/Share/ Accept)

1.

Loss of physical assets

(2 marks)

(1 mark)

(2 marks)

2.

Loss of human capital

(2 marks)

(1 mark)

(2 marks)

3.

Operational Loss

(2 marks)

(1 mark)

(2 marks)

4.

Loss of supply

(2 marks)

(1 mark)

(2 marks)

5.

Public liability

(2 marks)

(1 mark)

(2 marks)

6.

Technology /equipment failure

(2 marks)

(1 mark)

(2 marks)

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