Discoveri Programs Inc., a Norwegian tech company has created new AI software which could revolutionize the trucking industry. Tom's Trucks Ltd$.$ Is seeking to purchase a license to use the technology. Tom's Trucks operates in North America, primarily ground shipping between Texas and Nevada.

Abel is negotiating on behalf of Discoveri with Joe from Tom's Trucks.

Discoveri hopes to enter the North American market, and this license agreement presents an incredible opportunity to do so$.$ Tom's Trucks wants to use this software to propel their business. However, should a deal not be reached with Discoveri, Tom's Trucks could hire an internal programmer to develop similar software. Although it would be more expensive and take longer, it would also offer some benefits to them in terms of ownership of the software

How does empathy impact negotiation?

Statement $1$: in expands the set of options available to resolve conflict

Statement $2$: if a party understands the other party's perspective, a solution is more likely to be reached

Statement $3$: Empathy, easily faked, can build rapport

$1$ and $2$ are true

$2$ and $3$ are true

$1$ and $3$ are true

$1,2$ and $3$ are true