Question: Discuss a situation where a call representative had to build consensus for a decision. In doing so, be sure to discuss: How team dynamics may

Discuss a situation where a call representative had to build consensus for a decision. In doing so, be sure to discuss:

How team dynamics may have impeded consensus? How team dynamics may have support consensus? As a leader how would someone instill trust in the team? What tactics would someone implement for conflict resolution management?

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