Discuss an example of a service experience you have had in which excellent customer service was given,
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Discuss an example of a service experience you have had in which excellent customer service was given, and contrast it with one where you received poor service. What resulting approach to repurchasing from those suppliers will you have? What differences in staff behavior and attitude did you observe? What management practice do you think might have led to this difference?
Related Book For
International Marketing And Export Management
ISBN: 9781292016924
8th Edition
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr
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