Question: Do PowerPoint presentation. Make sure to address the followings: KNOWLEDGE MANAGEMENT TOOL: Customer Relationship Management a)Define the terms, KM Tools and Technologies, b)Define the term

Do PowerPoint presentation. Make sure to address the followings:

  • KNOWLEDGE MANAGEMENT TOOL: Customer Relationship Management
    • a)Define the terms, KM Tools and Technologies,
    • b)Define the term of your chosen KM Technology
    • c)Present a relevant analysis, including: list of benefits, challenges, and opportunities such KM technology present to the company you are analyzing.
    • Your analysis MUST present the 6(six) dimensions of KM- in the body of the document, after the Introduction. See list below:
    • Strategy-KM and data management
    • Organizational Culture
    • Organizational Processes
    • Management & Leadership
    • Technology
    • Politics
  • It has to respect the APA for quotations, citations, paraphrasing.
  • Some guidelines for your presentation: describe your research work, findings, challenges, learned lessons, and conclusions. Powerpoint should bring at least 15 slides.ZX

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