Do this question : Total quality management for Mcdonalds with this example for Hilton : Hilton Hotels stands as one of the biggest and most famous resort chains in the world. To ensure the highest level of customer satisfaction, their Complete Grade Management $($TQM$)$ approach focuses on reducing the cost of quality. One of the main costs of quality that Hilton Hotels is trying to reduce is non$-$conformance costs. Non$-$conformance costs are the costs associated with producing products or services that do not meet the desired quality standards.

Hilton Hotels has implemented a number of strategies to reduce non$-$conformance costs. One of the most important is the implementation of a Quality Management System $($QMS$).$ This system is designed to ensure that all processes, from design to delivery, are of the highest quality. The system tracks and reviews all processes to ensure that they meet the standards set by the company. This helps to ensure that the products and services Hilton provides meet the expectations of their customers.

The QMS also helps to ensure that any defects that do occur are quickly identified and corrected. The system is designed to detect any potential problems before they occur. This allows the company to take immediate action to correct the issue and prevent further defects. The system also helps to identify the source of the problem, allowing the company to take steps to prevent future occurrences.

Step $2$

Another way that Hilton Hotels is reducing non$-$conformance costs is through the use of continuous improvement. The company has set goals for each department, and employees are encouraged to find ways to improve processes and products. Each improvement is documented and tracked, and employees are rewarded for their efforts. This helps to ensure that the company is constantly striving to improve its products and services.

Finally, Hilton Hotels has implemented a customer feedback system. This system allows customers to provide feedback on their experiences at the hotel. This feedback helps the company identify areas where they can improve, and allows them to make necessary changes to ensure customer satisfaction.

Answer

By focusing on reducing non$-$conformance costs, Hilton Hotels is able to provide its customers with the highest quality products and services. The implementation of the Quality Management System, continuous improvement initiatives, and customer feedback system all help to ensure that customers receive the best experience possible. By taking these steps, Hilton Hotels is able to reduce non$-$conformance costs and maintain its position as one of the top hotel chains in the world.