Question: Does the entity set entity - wide objectives that state of what the entity desires to achieve, and are they supported by strategic plans? Does

Does the entity set entity

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wide objectives that state of what the entity desires to achieve, and are they supported by strategic plans? Does the entity have mechanisms to identify and react to changes that may dramatically and pervasively affect the entity? Is the information provided to the right people in sufficient detail and in time to enable them to carry out their responsibilities effectively? Are communication channels established for people to report suspected improprieties? How many customer complaints are received about billings? Are complaints investigated for underlying causes and any internal control deficiencies corrected?

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