Question: Draft a commentary about how technology has affected the services industry. Discuss the seven (7) Characteristics of a Well-Designed System (Jacobs & Chase, 16 th

Draft a commentary about how technology has affected the services industry. Discuss the seven (7) Characteristics of a Well-Designed System (Jacobs & Chase, 16^th ed., 2021, pp. 237-238) and apply these elements to a tech-driven business to achieve success (i.e. Amazon, Microsoft, Walmart, eBay, FedEx, Alibaba, Wayfair, Rakuten, Paypal, Groupon, etc.).

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