Draw the ArchiMate Model?

We will depict the HLDS deployment using the three layers of ArchiMate: Business Layer, Application Layer, and Technology Layer. The process will be divided into three stages:

Phase $1$: HLDS Registration, Voucher Purchases, and Order Placing

$1.$ Business Layer:

$-$ Business Actor: Employee, HR Department.

$-$ Business Role: HLDS Manager, process owner of the HLDS process.

$-$ Business Process:

$-$ Registration Process: Registration of the employees on the HR platform.

$-$ Voucher Management: The purchase of meal vouchers by the employees.

$-$ Order Process: Placing of the lunch orders by the employees.

$-$ Business Service:

$-$ HLDS Registration Service: It involves registering the employees.

$-$ Voucher Purchase Service: Involved in voucher$-$related transactions

$-$ Order Placement Service: Deals with the management of lunch orders.

$2.$ Application Layer:

$-$ Application Component:

$-$ HR Platform: Update with addition of registration, voucher purchase, and order placement.

$-$ Mobile Application: The app allows for orderings

$-$ Application Service:

$-$ Application service user interface$-$ which enables a firm to procure an interface used by an employee in an efficiently way.

$-$ Orders management. This is the process of carrying out lunches orders and with this; it can get linked into third$-$party system for food delivery.

$3.$ Technological Layer

Technological Component:

$-$ Database Server: They hold the details regarding employee registrations, vouchers, and orders.

Web Server: It hosts the HR platform along with the backend of the mobile app.

Technology Service:

$-$ Data Storage Service: Manages data persistence for the HLDS$.$

Network Service : helps in establishing connectivity for access from remote.

#### Phase $2$: Integration to the $3$rd Party Systems for Delivery

$1.$ Business Layer:

Business Collaboration

Business Interface

Delivery Service Interface.

Business Process

Order Dispatching Process

Integrate orders to the third$-$party delivery system.

Business Service:

$-$ Delivery Integration Service: It ensures that the order is delivered seamlessly to third party delivery providers.

$2.$ Application Layer:

$-$ Application Component:

$-$ API Gateway: Manages application operations in the third$-$party delivery system.

$-$ Application Service:

$-$ Delivery Dispatch Service: Manages the delivery of orders to the delivery provider.

$3.$ Technology Layer:

$-$ Technology Component:

$-$ Integration Server: Manages APIs and integration with third$-$party services.

$-$ Technology Service:

$-$ API Management Service: Provides secure and reliable linkage with outside systems.

#### Phase $3$: Re$-$engineering the Existing Call Centre to Support HLDS

$1.$ Business Layer:

$-$ Business Actor: Call Centre Agent.

$-$ Business Role: HLDS Support Agent $($solution$-$specific support of queries that relate to HLDS$).$

$-$ Business Process:

$-$ Support Process: Responds to employees' queries on HLDS registrations, vouchers, and deliveries.

$-$ Business Service:

$-$ Customer Support Service: Supports employees.

$2.$ Application Layer:

$-$ Application Component:

$-$ Call Centre Platform: Enhanced to handle HLDS$-$related queries.

$-$ Application Service:

$-$ Support Ticketing Service: Manages employees' requests for support.

$3.$ Technology Layer:

$-$ Technology Component:

$-$ Telephony System: Its functionality is supporting the call centre's operations

$-$ Technology Service

$-$ Voice Communication Service: Enables HLDS through telephone.