During the terrorist attack on September $11,2001,$ a large number of employees at different levels of responsibility assumed leadership roles at the World Trade Center in New York City. The self$-$appointed leaders reacted rationally and calmly in order to diagnose the severity of the situation, make decisions on how to proceed, and carry out those decisions quickly and effectively. What practice of DELIVER does this relate to$?$

Question $13$ options:

a$)$

List

b$)$

Empower

c$)$

Redesign

d$)$

Encourage and Exhibit