Question: Each day, a FedEx competitor processes approximately 6 5 , 0 0 0 shipments. Suppose that they use the same Service Quality following numbers of

Each day, a FedEx competitor processes approximately 65,000 shipments. Suppose that they use the same Service Quality following numbers of errors during a 5-day week (see the FedEx: Measuring Service Performance" box). These values are real company's actual performance .

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