Question: Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers

Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real companys actual performance.

Complaints reopened- Weight Number: 3 / Number of Errors: 140

Damaged packages- Weight / Number: 10 Number of Errors :17

International- Weight Number: 1 / Number of Errors :105

Invoice adjustments- Weight Number: 1/ Number of Errors :276

Late pickup stops- Weight Number:3 / Number of Errors :205

Lost packages- Weight Number: 10 / Number of Errors :3

Missed proof of delivery- Weight Number: 1 / Number of Errors :27

Right date late- Weight Number: 1 / Number of Errors :745

Traces- Weight Number: 3 / Number of Errors :118

Wrong day late- WeightNumber: 5 / Number of Errors :16

Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places.

Service Quality Indicator (SQI): ?

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