Question: Each day, a FedEx competitor processes approximately 6 5 , 0 0 0 shipments. Suppose that they use the same Service Quality Index as FedEx

Each day, a FedEx competitor processes approximately 65,000 shipments. Suppose that they use the same Service Quality
Index as FedEx and identified the following number of errors during a 5-day week (see the "FedEx: Measuring Service
Performance" box). These values are hypothetical and do not reflect any real company's actual performance.
Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round
intermediate calculations. Round your answer to three decimal places.
Service Quality Indicator (SQI):
Each day, a FedEx competitor processes approximately 65,000 shipments. Suppose that

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