Question: Each day, a FedEx competitor processes approximately 70,000 shipments. Suppose that they use the Service Quality Index with weights provided in the table below and

Each day, a FedEx competitor processes approximately 70,000 shipments. Suppose that they use the Service Quality Index with weights provided in the table below and identified the following numbers of errors during a five-day week. These values are hypothetical and do not reflect any real company's actual performance.

DescriptionWeightNumber of Errors

Complaints reopen 3 140

Damaged pkgs 10 16

International 1 108

Invoice adjustments 1 275

Late pickup stops 3 208

Lost packages 10 1

Missed proof of delivery 1 22

Right date late 1 745

Traces 3 114

Wrong day late 5 17

Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places.

Service Quality Indicator (SQI):

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