Question: Each day, a FedEx competitor processes approximately 65,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers

Each day, a FedEx competitor processes approximately 65,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance.

Description Weight Number of Errors
Complaints reopened 3 140
Damaged packages 10 18
International 1 104
Invoice adjustments 1 288
Late pickup stops 3 207
Lost packages 10 3
Missed proof of delivery 1 23
Right date late 1 749
Traces 3 114
Wrong day late 5 15

Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places.

Service Quality Indicator (SQI): %

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