Question: Each day, a FedEx competitor processes approximately 85,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers

Each day, a FedEx competitor processes approximately 85,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the “FedEx: Measuring Service Performance” box). These values are hypothetical and do not reflect any real company’s actual performance.
Complaints reopened: 125
Damaged packages: 18
International: 102
Invoice adjustments: 282
Late pickup stops: 209
Lost packages: 2
Missed proof of delivery: 26
Right date late: 751
Traces: 115
Wrong day late: 15
Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. How might such an index be used in other organizations such as a hotel or automobile service facility?

Step by Step Solution

★★★★★

3.29 Rating (170 Votes )

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock

Number of Shipments 585000 425000 Weight Number of Errors Weighted Su... View full answer

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Document Format (1 attachment)

546-B-M-L-O-M (4089).docx

120 KBs Word File

Students Have Also Explored These Related Management Leadership Questions!

Research and write a short paper on how some organization applies the five dimensions of service quality.

A key hospital outcome measure of clinical performance is length of stay (LOS); that is, the number of days a patient is hospitalized. For patients at one hospital with acute myocardial infarction...

Why is sustainability a strategy and not a competitive priority? Explain your reasoning.

I think I solved it, but the rounding is causing me problems? I included my work at the end. Please let me know what I am doing wrong. I tried 0.097, 0.098, 10.000 and none of these were the answer....

Each day, a FedEx competitor processes approximately 7 5 , 0 0 0 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5 -...

Each day, a FedEx competitor processes approximately 65,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week...

stions Problem 2-29 Algo (Types of Performance Measures) Question 1 of 7 Hint(s) Check My Work O Each day, a FedEx competitor processes approximately 60,000 shipments. Suppose that they use the same...

Each day, a FedEx competitor processes approximately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week...

Each day, a FedEx competitor processes approximately 60,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week...

1 277 Each day. Fedts competitor proces primately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following number of errors during a 5-day week...

The following transactions occurred during April for LAW company. (assume VAT is included at 18%) April 3 Purchase of merchandise inventory on account 20.886 TL Sold merchandise inventory to a...

1 /2 y + 2/3 3/2 Describe the solution set as an inequality, in interval notation, and on a graph.

State whether the following are cash or credit transactions : (a) Paid salary ~ 1,000. (b) Received from X ~ 2,600.

List and describe the various style of policing used by departments.

Discuss some examples of real-life organizations that use demand management as a resource planning strategy.

How do the concepts of master production scheduling and material requirements planning translate to a service organization? Provide an example.

How should managers choose an appropriate lot-sizing rule? Should they be chosen strictly on an economic basis, or should intangible factors be considered. Why?

Question 2 A large industrial firm has allowed a discount on any invoice that is paid within 30 days. Among all invoices, 10% has received the discount. In a company audit, 12 invoices are sampled at...

Linux bash script Write script to loop through all files in the current directory and checks if the file contains certain line of text. If true, it shows the name of the file

An investment has an installed cost of $567,382. The cash flows over the four-year life of the investment are projected to be $196,584, $240,318, $188,674, and $156,313. If the discount rate is...