Each day, a FedEx competitor processes approximately 7 5 , 0 0 0 shipments. Suppose that they
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Question:
Each day, a FedEx competitor processes approximately shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a day week see the "FedEx: Measuring Service Performance" box These values are hypothetical and do not reflect any real companys actual performance.
Description Weight Number of Errors
Complaints reopened
Damaged packages
International
Invoice adjustments
Late pickup stops
Lost packages
Missed proof of delivery
Right date late
Traces
Wrong day late
Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places.
Service Quality Indicator SQI:
Posted Date: