Question: Each day, a FedEx competitor processes approximately 8 0 , 0 0 0 shipments. Suppose that they use the same Servi following numbers of errors
Each day, a FedEx competitor processes approximately shipments. Suppose that they use the same Servi following numbers of errors during a day week see the "FedEx: Measuring Service Performance" box These company's actual performance.
tableDescriptionWeight,Number of ErrorsComplaints reopened,Damaged packages,InternationalInvoice adjustments,Late pickup stops,Lost packages,Missed proof of delivery,Right date late,TracesWrong day late,
Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. D answer to three decimal places.
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