Question: Each day fedex process 8 0 0 0 0 shipments. Suppose that they use service quality index as fedex and identified following numbers of errors

Each day fedex process 80000 shipments. Suppose that they use service quality index as fedex and identified following numbers of errors during 5 days week. Compute service quality indicator by finding the weighted errors as a percentage of total shipment
Description. Weight. Number of errors
Complaints reopened. 3.145
Damaged package. 10.17
International. 1.103
Invoice adjustment. 1.281
Late pick up stops. 3.213
Late packages. 10.3
Missed proof of delivery. 1.21
Right date late. 1.752
Traces. 3.110
Wrong day late. 5.16

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

Problem 2-29 (Types of Performance Measures) Question 12 of 20 Hint(s) Check My Work (1 remaining) Each day, FedEx competitor processes approximately 70,000 shipments. Suppose that they use the same...

Q:

16 1 3 200 Each day, FedEx competitor processes approximately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a...

Q:

s Problem 2-29 Algo (Types of Performance Measures) niment for Grading Question 1 of 2 0 2. Check My Work Each day, a FedEx competitor processes approximately 55,000 shipments. Suppose that they use...

Q:

Chapter 3 - Analysis - Measuring Service Performance Refer to FedEx: Measuring Service Performance (page 53 of the text) Each day a FedEx competitor processes approximately 85,000 shipments. Suppose...

Q:

3 10 1 1 283 Each day, a Fedex competitor processes approximately 65,000 shipments. Suppose that they use the same Service Quality Index as Fedex and Identified the following numbers of errors during...

Q:

Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week...

Q:

Each day, a FedEx competitor processes approximately 65,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week...

Q:

Each day, a FedEx competitor processes approximately 65,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week...

Q:

Chapter 02 Homework: Measuring Question 1 of 3 Problem 2-29 Algo (Types of Performance Measures) Hint(s) Check My Work ed incorrectly Each day, a FedEx competitor processes approximately 70,000...

Q:

Each day, a FedEx competitor processes approximately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following number of errors during a 5-day week...

Q:

Financial Analysts, Inc., is an investment firm that manages stock portfolios for a number of clients. A new client has requested that the firm handle an $ 800,000 portfolio. As an initial investment...

Q:

Figure 8 shows the depth in feet of the water in a river measured at 20-foot intervals across the width of the river. If the river flows at 4 miles per hour, how much water (in cubic feet) flows past...

Q:

The two capital budgeting methods that use time value of money for making investment decisions are: Group of answer choices internal rate of return and payback methods simple rate of return and...

Q:

Read the articles on journaling and review the template provided. Identify what approach, to journaling, in the articles you found useful and why. Post to the discussion forum that you have reviewed...