Each individual question must be answered using the STAR method:

Example of the STAR Method:

Situation: While I was working in

Task: I was responsible for

Action: The improvement I made was

Result: My team accomplished

QUESTIONS TO ANSWER:

1Knowledge of labor relations programs, policies, procedures, and agreements at a level sufficient to advise local managers and employees, provide contract interpretation, and to develop and conduct training programs.

2. Ability to collect, integrate, and analyze information in support of grievance and arbitration cases and local implementation, negotiations, and contract administration.

3. Ability to prepare position papers on grievance appeals.

4. Ability to communicate orally to provide guidance and training to managers and employees and to participate in pre-arbitration and arbitration meetings with union representatives.

5. Ability to represent the Postal Service in arbitration and administrative hearings.

6. Ability to determine what evidence is necessary for the next steps (Step 3 and arbitration) of the grievance procedure.