Each multiple-choice question in this part is 4 points unless otherwise noted. 6. A teacher in a traditional face-to-face classroom setting and a grocery store is an example of a and whereas warehouse operations, and health care (operations) are an example of transformation process a service factory and mass service; physical and physiological respectively b. professional service and service factory: exchange and psychological respectively c. service shop and professional service informational and physiological respectively d. service shop and mass service, locational and physiological respectively 7(DA). Regarding one-time decision making, which of the following statements is correct? 1) When the numbers in a payoff table are the sales/revenues/profits of a decision, the coefficients of optimism (ie., Hurwicz criterion) for the maximax criterion and maxmin are l and respectively. 11) When the numbers in a payoff table are the cost of a decision, the maximin criterion becomes minimax criterion and the minimax regret decision criterion becomes maximin regret decision criterion. TID When the numbers in a payoff table are the cost of a decision, the coefficients of optimism for the minimin criterion and minmax criterion are 0 and 1 respectively. A) All statements are correct. B) Only Statements 1) and II) are correct. C) Only Statements I and III) are correct D) Only Statement I) are correct. 8(WA). An Internet service provider has a call center where 3 trunk lines are available. When customers (callers) call customers are prompted with selecting their types of questions (eg. payment issues, connection issues, new customer, etc.) before being dispatched to service representative(s) to answer the call. On average, each call can be finished within 4 minutes once a call is answered by a service representative, and 60 customers call within one hour. Statement 1) There are two phases in this call center. II) There are three servers in this call center service, III) There is one channel in this call center service. IV) Currently, the call center is run under-capacity: it is not possible for customer representatives to finish all calls. The call center must either hire one more customer representative or shorten the service time by 1 minute (ie, 3 minutes) to answer all the . phone calls. (Hint: the criterion between s, u, and for the model to hold) A) Only Statements 1). II), IV) are correct B) Only Statements I). IT), III) are correct C) Only Statements 1). IV) are correct D) Only Statements 1). II) are correct (Version 2)3