earch migningning the positive aspects and explain the most important m-commerce applications. Question 4 LO Enterprise systems (ES) are large-scale application software packages that support business processes, information flows, reporting, and data analytics in complex organizations. There are many types of Enterprise systems including Customer Relationship Management Systems (CRM) and Enterprise Resource Planning Systems (ERP). Elaborate on the concept of CRM, include in your discussion the business benefits of CRM. Question 5 A relational database is a type of database that stores and organises related data points. Data is organised into tables that are linked based on shared data. They are the most common type of database used by businesses today. Elaborate on the advantages to using relational databases within a business. (Explain at least five advantages) Question 6 The internet has changed not only a business' customer base, but how a business communicates with its employees, and finds and manages its competition. Report on any five (5) ways the internet has changed businesses. I END OF PAPER [20 Marks] [20 Marks] [20 Marks]