Question: eBook Question Content Area Leading and lagging indicators Rx Inc. has developed a balanced scorecard with the following performance metrics: Relative to the metric customer

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Leading and lagging indicators
Rx Inc. has developed a balanced scorecard with the following performance metrics:
Relative to the metric customer satisfaction ratings, which of these performance metrics are leading indicators and which are lagging indicators?
Performance Metrics Indicator
Total sales
Employee turnover
Market share
Average shipping time
Median training hours per employee
Number of returning customers

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