Question: Leading and lagging indicators 72 Inc. has developed a balanced scorecard with the following performance metrics: Relative to the metric customer satisfaction ratings, which of

Leading and lagging indicators

72 Inc. has developed a balanced scorecard with the following performance metrics:

Relative to the metric customer satisfaction ratings, which of these performance metrics are leading indicators and which are lagging indicators?

Total sales
Employee turnover
Market share
Number of shipping errors
Median training hours per employee
Number of new customers

options:

1.Leading indicators

2.lagging indicators

3. remember

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