Question: Leading and lagging indicators 72 Inc. has developed a balanced scorecard with the following performance metrics: Relative to the metric customer satisfaction ratings, which of

Leading and lagging indicators 72 Inc. has developed a balanced scorecard

Leading and lagging indicators 72 Inc. has developed a balanced scorecard with the following performance metrics: Relative to the metric "customer satisfaction ratings," which of these performance metrics are leading indicators and which are lagging indicators? Total sales Lagging indicators Employee turnover Market share Number of shipping errors Median training hours per employee Number of new customers

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