Eitution Page Courses Activity Stream es not open automatically you can open customer Service Scenario Assignment Document Scenario Two: This is a two-part scenario. First part: In this scenario, you are the owner. Do you agree with the response the owner had, why or why not? If you do not agree, how do you think the owner should have responded. Again, be specific about what you would say and the actions you would take. Second part: In this scenario, pretend it was the manager who responded to the customer this way. You are the owner. Would you support your employee? How would you react to both the customer and the manager? A woman calls a carpet cleaning company to utilize a special coupon she received in the mail to clean three carpets at a discounted price. The appointment is set and the cleaning crew arrives on time and gets to work while the woman heads off to run some errands. Upon returning home, the crew is gone and as she wanders through the areas cleaned, she notices a large yellow stain the crew was unable to remove. She calls the owner of the carpet cleaning company and begins to screamimmediately. Woman: "I've been cheated and who even knows how long your crew was here? They didn't even clean the carpets correctly-I still have a huge yellow stain on one carpet! I will never recommend your company-you don't do what you promise. Owner: "Ma'am I'm sorry you're unhappy but maybe you should have stayed onsite to make sure the job was done to your satisfaction?" Woman: "So it's my job to make sure your crew cleans carpets correctly Owner: "My crews are all great and I'm sure the stain could have never been removed! Do you a hip company and begins to scream- Imediately. Woman: I've been cheated and who even knows how long your crew was here? They didn't even clean the carpets correctlyI still have a huge yellow stain on one carpet! I will never recommend your companyyou don't do what you promise." Owner: "Ma'am I'm sorry you're unhappy but maybe you should have stayed onsite to make sure the job was done to your satisfaction?" Woman: So it's my job to make sure your crew cleans carpets correctly?" Owner: "My crews are all great and I'm sure the stain could have never been removed! Do you have a pet? Did your pet have an accident on the area you mention?" Woman: "What? Your ad said 100 percent satisfaction guaranteed!" Owner: "Well it was a discount coupon and if you read the back of the coupon it does state the coupon is only good for one visit." Woman: "You gotta be kidding me," and hangs up very unhappy she even shelled out the money at all, grumbling, I should have rented one of those machines myself! Your Response (Part Two)