Question: Ekaterina has to refuse a customer request for a refund for an HDTV . However, she is able to give the customer a coupon for

Ekaterina has to refuse a customer request for a refund for an HDTV

.

However, she is able to give the customer a coupon for another purchase. Considering this, which of the following sentences presents the bad news most effectively?

Multiple Choice

You're too late with your request for a refund.

Sorry, no refund, but enclosed find a coupon for your next purchase.

Our company cannot offer a refund on your purchase, but you can ask the sales department for possible coupons.

Our company doesn't offer refunds on HDTVs purchased more than six months ago.

We can send you a coupon for $

100

off on your next purchase.

Ekaterina has to refuse a customer request for a refund for

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