Question: Ekaterina has to refuse a customer request for a refund for an HDTV. However, she is able to give the customer a coupon for another

Ekaterina has to refuse a customer request for a refund for an HDTV. However, she is able to give the customer a coupon for another purchase. Considering this, which of the following sentences presents the bad news most effectively?

- Youre too late with your request for a refund.

- Sorry, no refund, but enclosed find a coupon for your next purchase.

- Our company cannot offer a refund on your purchase, but you can ask the sales department for possible coupons.

- Our company doesnt offer refunds on HDTVs purchased more than six months ago.

- We can send you a coupon for $100 off on your next purchase.

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