Question: Ekaterina has to refuse a customer request for a refund for an HDTV . However, she is able to give the customer a coupon for

Ekaterina has to refuse a customer request for a refund for an HDTV

.

However, she is able to give the customer a coupon for another purchase. Considering this, which of the following sentences presents the bad news most effectively?

Multiple Choice

You're too late with your request for a refund.

Sorry, no refund, but enclosed find a coupon for your next purchase.

Our company cannot offer a refund on your purchase, but you can ask the sales department for possible coupons.

Our company doesn't offer refunds on HDTVs purchased more than six months ago.

We can send you a coupon for $

100

off on your next purchase.

Ekaterina has to refuse a customer request for a refund for

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

A force P is applied to a bent rod which is supported by a roller and a pin and bracket. For each of the three cases shown, determine the internal forces at point J. D. Fig. P7.21

I have attached the question. I will post student question when I receive one later. Chapter 2, Customer Behavior and 3, Segmentation of textbook can also be used. Marketing Management: MKT500 Week 1...

There are two problems due this week (each worth 35 points) as follows. Case 5-1David L. Miller: Portrait of a White-Collar Criminal (page 144). In comprehensive paragraphs, answerrequirements 1?6....

hi. I'm stuck with a report whose Chic Paints Ltd. and I am finding difficulty to answer some questions such as the organisations accounting system requirements including hardware and software...

Ekaterina has to refuse a customer request for a refund for an HDTV. However, she is able to give the customer a coupon for another purchase. Considering this, which of the following sentences...

Ekaterina has to refuse a customer request for a refund for an HDTV . However, she is able to give the customer a coupon for another purchase. Considering this, which of the following sentences...

Jaden has to refuse a customer request for a refund on a health - monitoring smart ring. However, he is able tp give the customer a discount code for another purchase. Considering this, which of the...

22. Refusing a Retum and Refund: As a customer service representative for a major retailer, you have to refuse Lisa Hornung's request for a refund. Lisa used your website's Contact Us form to ask...

Write a letter as directed in the Lesson Instructions. Use good letter formatting. Add/make up any additional information you might need such as the name of your company and needed addresses. Use...

(1) The Quality of Financial Information Referencing this week?s readings and lecture, describe the quality issues related to reporting revenue. What is the importance of understanding various...

BACKGROUND: Bad news is usually (but not always) delivered using indirect order . . . e specially to refuse requests and adjustments. This means using a strategic buffer to introduce the topic as...

Why and how should a company approach benchmarking of online competitors?

A company owner was about to go to a seminar, where he planned to hand out pens containing his business logo. He, thus, called a supplier and ordered 1,000 ballpoint pens to be inscribed with his...

In a best efforts offering the investment bank underwrting the offering usually makes its money primarily by earning: Multiple Choice the difference between the offer price and the warrant price. a...

-/1 View Policies Current Attempt in Progress The following amortization and interest schedule reflects the issuance of 10-year bonds by Bridgeport Corporation on January 1, 2014, and the subsequent...