emaining Time: 1 hour, 59 minutes, 50 seconds Question Completion Status QUESTION 1 o points Peter case begins in 2001, when he arrived as HR manager to find a corporation Ashly loc.) in need of change having lost $250 million in the past year. He diagnosed key areas of talute and opportunity in Ashty's vast enterprise orchestrating medical, dental and other health and insurance benetits in a network of 800 thousand health care professionals with 35 million members, Puter shaped a large-scale collaborative change path to recovery, focusing on a better understanding of Ashlys current customers from small employers to the largest corporations, and concentrated on the best way of expanding into new markets such as retailers, banks and law firms. To do this. Ashly needed to build products and services suited for those groups and Peter's strategy involved deve oping integrated information systems for both employees and consumers to ensure cost effective and h-quality health care delivery Peter as an expert and knowledgeable person in the field of healthcare repeatedly made the case for the new strategy directly with Ashly's staff. He pressed the issue of values integrity, employee engagement excellent service and high quality healthcare, and implemented employee surveys and biannual performance reviews. Employees were invited to answer whether they be eved their supervisors held true to Ashly's values and whether they were proud to be working with the company. Peter has noted a marked support and commitment from Athly's employees to the change and improvement in responses over just a few years External benchmarks reflect positive growth as well: Ashy has reached the number one toota Fortune Magazine's most admired health care company, after occupying the bottom position Peter invested areat deal in technology because he believes that will shape the future of health care." He describes a Care Engine, containing an individual member's personal heath record and up to the minute journal information and health guidelines that are converted into computer algorithms. This system can detect and fil gaps in care for pubente conditions that go undetected, tests that should be administered, medicine that should not be prescribed. Peter has also given consumers the ability to find and compare the conts of tests and doctor visits. He believes we can check the trillions of dollars in health care spending through smart technology. For him, health care reform means weet and everyone covered maintain the employer based system reorient the system toward prevention, value and quality of care and use market incentives to improve trave down intts and make the system more contumer oriented. For the toolbar, pres ALT 10 PC or ALT EN F1 (Mac BlG Paragraph Arial 14px I. 60 climbit Chal Save All for alle Save All Question completion Status QUESTION 2 5 points Provide only one characteristic of effective communication? For the toolbar.press ALT F10 (P) OF ALT-FNF10 (Mac). BI V Paragraph Arial 14px 111 > IIT A I. 2 a O WORDS POWERED BY TINY QUESTION 10 points