Emotional Intelligence Case Study Rubrics Done for Limited Done for medium Mostly Done for Completely with Not Done or details - Major typos details with some good details with additional Insights, free more than & grammar mistakes Major Flaws, and Min Flaws, and of typos, grammar and Max 35% and less than 35% less than 35% less than 25% spelling, and less than Point (unicheck) (unicheck) (unicheck) Unicheck 15% unicheck Score 0.5 1 2.00 3.00 OO lo 1 1 WN 2 3 0.5 2 N 4.00 o 1 2 3 4 4.00 0 1 2 2 3 4 Cover Page Introduction -Explanation of the case study Evaluation for the Emotions of the key players Why are some alternatives not helping the situation? What could be best course of actions? What would be the expected results? What emotional Intelligence concepts are put into practice in this case study? How is the group agreeing on the conclusions of the case study? Which group decision technique are they using? Total 0 1 3 3.00 3.00 0.5 0.5 0 NHA 1 2 wNN 2 2 3 3 4 4.00 0 1 2.00 0 0.5 1 1.5 2 25.00 0.00 5.50 11.00 17.50 25.00 0.00 Group Submission - Case Studies Handling Relationships Case 3: Discuss each case study and come to a conclusion on what you feel would be the best approach to take given the circumstances. A colleague enters your office upset over a fiery e-mail he received from a client. How do you go about calming him down? A. Change the subject. Tell him a joke or a story, anything to get his mind off of it. B. Suggest that he might be overreacting. C. Take him out for a cup of coffee and tell him about the time something like this happened to you and how angry you felt, until you realised that the client's anger was in fact justified. D. Tell him you understand. You know that the client is a real jerk