Emotional Intelligence $($EI$)$ can assess potential candidates for an office manager position based on thisKnowledge Competencies:

Administration and Management: Understand business and management principles involved in strategic planning, resource allocation, and coordination of people and resources internally and externally.

English Language: Understand the structure and scope of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.

Financial Management: Oversee the financial operations, budgeting, collections, and reporting.

Office Procedures and Technology: Must have computer mastery and knowledge of computer hardware and software applications, scheduling, creating and maintaining patient medical records, communication, billing, coding, claim submission, accounting, and clinical work.

Personnel and Human Resources: Understanding of human resources principles and practices.

Education and Training: Knowledge of regulations and methods for curriculum and training design, teaching, and instruction for individuals and groups. :