Evaluate Southwest's operations strategy and explain how the organization seeks to gain a competitive advantage in terms
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Question:
- Evaluate Southwest's operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
- Analyze how operation management activities affect the customer experience. Select two operation management challenges and provide the solutions for confronting them.
- Examine Southwest's value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
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