Question: Exercise 6: Type a letter! (Granting a refund) You are in charge of customer relations at Northways Resort Hotel. The hotel specializes in vacation packages
Exercise 6: Type a letter! (Granting a refund) You are in charge of customer relations at Northways Resort Hotel. The hotel specializes in vacation packages for families. It advertises free tennis, swimming and windsurfing. The Miller family (parents and two children) came for a week in July and paid a bill of $1500. However, Mr. Miller has written asking for a partial refund, since the tennis courts were being repaired and were out of play for four of the seven days. He says the familys main reason for choosing Northways was the tennis facility. You think Mr. Millers claim is a fair one and decide to send a $300 refund. Write the accompanying letter to Mr. Frank Miller, 87 Milky Way Road, Port Williams, NS B0P 1T0.
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