Write correspondence based on the Problem-solving Case

You are in charge of customer relations at Northways Resort Hotel. The hotel specializes in vacation packages for families, and it offers complimentary tennis, swimming, and windsurfing as advertised.

The OConnor family (parents and two children) came for a week in July and paid a bill of $3000. However, Mr. OConnor has written asking for a partial refund since the tennis courts were being repaired and were out of play for four of the seven days. He says the familys reason for choosing Northways was the tennis facility.

You think Mr. OConnors claim is a fair one and decide to send a $500 refund. Write an accompanying letter.

Write correspondence based on the Problem-solving Case

You are in charge of customer relations at Northways Resort Hotel. The hotel specializes in vacation packages for families, and it offers complimentary tennis, swimming, and windsurfing as advertised.

The OConnor family (parents and two children) came for a week in July and paid a bill of $3000. However, Mr. OConnor has written asking for a partial refund since the tennis courts were being repaired and were out of play for four of the seven days. He says the familys reason for choosing Northways was the tennis facility.

You think Mr. OConnors claim is a fair one and decide to send a $500 refund. Write an accompanying letter.