Question: Experience differentiation: a . isolates the consumer from the delivery of a service. b . is an extension of product differentiation in the service sector.

Experience differentiation:
a. isolates the consumer from the delivery of a service.
b. is an extension of product differentiation in the service sector.
c. uses only the consumer's senses of vision and sound.
d. keeps consumers from becoming active participants in the service.
e. attempts to make the service experience different for every single customer.
Experience differentiation: a. isolates the consumer from the delivery of a

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