Explain the difference between customer expectations and customer perceptions? Identify three companies today where you as a customer have a preconceived notion of the quality of service they might expect to receive. Either good or poor. Why?Why are first impressions important in a customer service situation? Describe five examples of practices that constitute a baseline standard for serving customers.Explain $($don$\text{'}$t just list$)$ the three categories of customer turnoffs described in the lesson. Give a real$-$life example of each category.Why is customer loyalty so precious to a business or organization? Describe a local business that you regard yourself as loyal to and then explain three reasons why their customer service methods impress you.Describe $($don$\text{'}$t just list$)$ five characteristics that an exceptional CSR should have. Research online and list the job qualifications of a CSR for two actual companies who are hiring them.Why is it advantageous for customers when a business sets its goals and strategies based on a SWOT analysis? Research online and locate a SWOT Analysis for a specific company of your choosing. List ALL of its findings and discuss WHY you agree or disagree with the results.Explain the purpose of data warehousing and the purpose of data mining within a customer relationship management system? Give an example of an actual company that practices data mining. How do they do it and why does it benefit them?If you chose to pursue a CSR career at an online retail company such as Amazon or Wayfair, what three service infrastructure components $($tools$/$support you require to deliver high quality customer service$)$ would you need? Don't list job qualifications. What is the difference between Up selling and Cross selling? Give a real$-$life example of each practice in a company. Why are companies adding these marketing and sales duties to the CSR$?$