Explain why a good staff performance evaluation usually is based on "soft" as well as "hard" criteria. Describe some of the problems that can occur within an organization if a manager gives anything other than an accurate appraisal of a staff member's recent job performance in a staff performance evaluation. List the major differences between training and staff development. List those conditions when a promotion or transfer of a staff member might be advisable. Describe when it might be appropriate to address a staff member's undersireable behavior by natural consequences. Explain why group reprimands are ineffective and can be destructive to group morale for addressing problem behaviors. List the usual steps followed in progressive discipline when a staff member's job performance is not meeting the required standard. Describe how termination for inadequate job performance and for gross misconduct are handled differently by a manag