Exploring the Communication Process

The same process that applies to everyday communication applies to communication in the workplace. Understanding the steps in this process can help you craft more meaningful and effective messages.

Which parts of the communication process are described in the following scenario?

An instant message pops up on Helene's computer screen. Helene clicks the "accept" button and begins to read the message.

When Helene understands theaning of the instant message, Helene is engaged in

Helene sends an instant message to the sender so that he or she knows that the message was received and understood. Helene is engaged in