Question: Faced with variable demand and a perishable capacity, a service manager can smooth demand by _ _ _ _ _ _ _ _ . Group

Faced with variable demand and a perishable capacity, a service manager can smooth demand by ________.
Group of answer choices
using part-time help during peak hours
scheduling workshifts to vary workforce needs according to demand
increasing the customer self-service content of the service
using reservations and appointments

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